Our Customer Service hours of operation are Monday through Friday, 9 am to 5 pm EST. We’re available here whenever you need assistance, as well as by chat on the desktop or laptop site during the above hours. If you miss us during operating hours, send us an e-mail–-you'll hear from us within two business days. Our team is more than happy to help you out!

Thanks for reaching out to us! We want to be sure to handle every inquiry we get with care, so you may not see an immediate response from us. Depending on incoming inquiry volume, the exact response time may vary. Generally, we aim to get back to everyone within one business day. If you've reached out to the Community, Affiliate, or Legal teams, their workflow and response times may be longer, but they'll get back to you once they reach your inquiry in their queue.

How should I wash my shirt? Turn garments inside out to preserve the integrity of the design. Use cold water only, and laundry detergent without bleach. Dry on low under normal settings. Expect about 5-7% (about half a shirt size) shrinkage after a normal wash for our cotton shirts. Wash colors separately from whites, especially on the first wash. Over time, you may experience slight fading on the graphic as your shirt naturally weathers with repeated washings. Why does my shirt smell strange? The printing process involves preparing the shirt with a setting spray - this helps the design take to the shirt and makes for a long-lasting print. The spray does have an odor and if the shirt is packaged soon after printing, the smell can linger a bit. Not to worry! The smell should go away on its own, but if it persists you can flip the shirt inside out and wash it on cold and dry on low. Or you can rinse the garment in cold water and hang it to dry! Either should get rid of any residual odor. Why did my shirt arrive with faded spots all over it? The last step of the printing process includes the use of a setting spray to make sure the design stays on the shirt. Occasionally this spray can leave faded spots on the shirt, but those should wash out after the first wash!

Currently, we offer support via e-mail. All our support channels are manned by real human beings who are more than happy to help you with whatever questions or concerns you have! We have transitioned away from phone support to provide the best and most efficient service we can for our customers.